If an item is determined by Homelegance Furniture or the manufacturer, to be free of defect damage & never assembled and original packaging customer is not 100% satisfied with the product and desires to return the order; customer may return the item(s) they purchased from Homelegance Furniture by following the steps outlined below:
Customer must e-mail Homelegance Furniture a request for a Return Authorization Number within five (5) calendar days from receiving delivery.
Returned items must be received by Homelegance Furniture within twenty (25) days from the date the return authorization is issued.
Homelegance Furniture will calculate and provide to you in writing or email, applicable restocking fees, and delivery charges. A Return Authorization number will not be issued until Homelegance Furniture receives written acceptance from a customer of all return fees via email or fax.
Refunds, if applicable, will not be issued until the item(s) are inspected by Homelegance Furniture, manufacturer or an authorized 3rd party agent of Homelegance Furniture.
Item(s) do not qualify as Non-damaged or Non-defective Return if
a) you received delivery of an item(s) with a finish, color or texture that is different from what you saw at the Homelegance Furniture website, any website other than Homelegance Furniture, at a physical furniture store, or recommendations you received from a Homelegance Furniture sales representative. Finishes and colors online may not accurately represent the true color or pattern. You accept liability for your purchase.
b) You or a Homelegance Furniture representative on your behalf places an order through the Homelegance Furniture website and the item(s) listed in the order confirmation are incorrect, you are responsible for
- reviewing the email order confirmation details;
- notifying Homelegance Furniture within 24-hours if you did not receive the order confirmation email;
- any errors, typos or inaccuracies in the order confirmation email so that Homelegance Furniture may revise the order details to reflect what you want to order and where you want the order shipped to.
c) Should the customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy.